Order
Order trouble
Can't find the confirmation email with the code to look up your order? Here's what happened and what to do.
How and when the email arrives
As soon as you finish paying, we send an automatic email from [email protected] with your order summary and the code to look it up later. It usually arrives within minutes of payment — if it's been more than an hour, keep reading.
Check your spam/junk folder
It's the most common reason: some email providers (Gmail, Outlook, Hotmail...) mark automatic emails as spam by mistake. Search for "[email protected]" in your spam/junk folder — if it's there, mark it as "not spam" so future emails arrive properly.
Deleted the email by mistake?
Right now we can't automatically resend that email — but write to us (below) and we'll look up your order by hand.
Still can't find it?
Write to us at [email protected] including:
- Your full name
- The email you gave when ordering
- What happened (never arrived, deleted it, can't remember...)
If you already have the code, you can look up your order here: Look up my order →