My order arrived damaged or never arrived, what do I do?

Write to us at [email protected] with your order number (you'll find it in the confirmation email or under "Track order") and, if the product arrived damaged, photos in good light (overall and close-up) — the clearer the damage shows, the faster we sort it out. We review it case by case:

• Product damaged in transit or defective from the factory: we'll replace it or refund you, no arguing.
• Doesn't arrive within the estimated timeframe: first check the carrier's tracking link under "Track order" — if it's genuinely lost or clearly past the deadline, contact us and we'll sort it out with Printful. A lost order isn't your fault, and we won't leave you hanging with it.