Can I return a product if I've changed my mind?

Yes — you have 14 calendar days from receiving the product to withdraw from the contract, with no need to justify why, including a simple change of mind. Every t-shirt/hoodie/piece is printed to order with the La Vieya design, but you only choose size and/or colour from a fixed catalogue list — the same choice you'd make in any physical clothing shop with standard sizing. Making it to order (so we don't hold inventory) is a decision on our side, not personalisation on yours, so it doesn't fall under the exception in art. 103.c) del Real Decreto Legislativo 1/2007 (TRLGDCU) — that exception is for goods made to a specification you provide (the textbook example is made-to-measure curtains), not for picking a size/colour from a list.

• Accepted: change of mind, a size chosen correctly that just doesn't work out, manufacturing defect, our error (you received a different size or colour than what you ordered), or damage that happened in transit — in every case, within 14 calendar days of receiving the product.
• Who pays the return shipping: for a change of mind (not a defect or our error), return shipping is on you, under art. 108.3 TRLGDCU. For a manufacturing defect, our error, or transit damage, we cover the full cost of the replacement.

Write to us at [email protected] with your order number before those 14 days are up — tell us if you want an exchange or a refund, and if it's a defect/error, add photos of the problem. The refund goes back through the same payment method, without undue delay and within 14 calendar days at most from when we learn of your decision (or from when we receive the returned product, whichever is later).